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Delivery and Returns

Delivery

To cater the needs of all customers, we offer the following delivery options at checkout so you can choose one which best suits your requirements.

Please note: We do not ship outside of the UK. Any orders that are placed outside of the UK will be subject to being cancelled.

Delivery Options  

Price 

Free Delivery

Within 3-5 Working Days

Free

Express Delivery

1-2 Working days (If ordered and payment cleared before 2pm) Note: Deliveries to Northern Ireland and Scotland can take up to 3 working days.

£3.95


1 |Delivery Windows

All orders should be delivered in the expected delivery window as specified on the delivery option, when selecting during the checkout process. 

While we endeavour to deliver the order within the selected delivery window, if the order is delivered outside the expected delivery window, provided the delivery address and contact details were correct, we will issue a full refund on the delivery charges.

If the delivery address is incomplete / incorrect, or there is a failed delivery attempt, we may not be able to refund the delivery charges.

2 |Order status

Processing

The order has been sent to our warehouse for fulfilment. Your order will be dispatched within 1 - 2 working days.

Shipped 

The order has been dispatched. The delivery tracking number is provided in the Order Tracking email, where you can obtain up to date information on the consignment of the courier website.

If you have not received delivery within 5 days of placing your order, please contact us on (Mon-Fri, 9:00am - 5:30pm, excluding bank holidays)

If you do not contact us within 10 days of placing your order, it may be too late for us to help you as couriers usually allow 7 days for any delivery disputes.

Returns

We trust that you will be satisfied with your purchase from the OPPO Store. However, if you are not happy for any reason, you may be able to return the goods under following circumstances.

1 |Change of mind

If your change your mind, you can return the goods at your expense via Insured (to cover the cost of the goods) & Signed for service within 14 days and we will issue full refund.

Please note that returns due to change of mind (e.g. remorse purchases) are accepted back within 14 days of when you received the item. In addition, remorse purchases have to be returned to us in original condition in original packaging with all internal packaging, contents and documentation. Alternatively, a restocking charge will be applied.

2 |Goods damaged in transit

If any goods that you received are damaged or otherwise in a state of physical impairment, we must be contacted immediately via phone or email at webcs@oppostore.co.uk. We will not be in position to accept any Liability for Damaged goods if reported after 2 days of delivery, simply because couriers will not entertain such requests.

Also, if the items are visibly damaged on receipt, please either refuse delivery or sign the driver’s delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund via original payment method.

3 |Faulty Products

  • Dead On Arrival products (DOA - Up to 28 Days)

If you feel your item is faulty on arrival, we would advise contacting OPPO technical support to trouble shoot and fix any technical issues before organising a return as most of the technical issues are resolved this way. This is because at times, instruction manuals are poorly written or an item is slightly complicated to use, therefore are deemed to be faulty by the customers incorrectly.

Goods returned with no fault found are subject to a restocking / handling charge, thus by contacting manufacturer support, we can avoid it by confirming the fault and obtaining the return to vendor authorisation or DOA code.

  • Item not as described

In the rare event if your item is not as described, please send us an email at webcs@oppostore.co.uk with the details and we will organise a free return and a replacement for you.

  • Faulty products beyond 28 Days

If your item develops a fault after 28-days DOA period, please contact OPPO to have it fixed under Warranty as listed under Warranty section below. 

4 |Warranty

All our products come with a standard one-year warranty from OPPO, unless otherwise specified on the product page.

If your item has developed any faults that is not caused by physical damage, liquid damage, neglect, misuse, normal wear & tear and it is still within the warranty period covered by OPPO, please simply contact OPPO Warranty support at support.en@oppo.com for repairs or exchange.

Should you require assistance, you can email us at support.en@oppo.com and we can guide you through the process.

5 |How to organise a return

Once we receive your item back at our premises, it may take up to 5 working days to process the return. This could be bit longer during the peak times.

Please call us on 020 3096 0181 or email us at webcs@oppostore.co.uk if you have any questions pertaining your return.

6 |Returns processing time

Once we receive your item back at our premises, it may take up to 5 working days to process the return. This could be bit longer during the peak times.

Please call us on 020 3096 0181 or email us at webcs@oppostore.co.uk if you have any questions pertaining your return.

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